Shipping / Delivery Policy

Last updated: August 31, 2026

This Shipping Policy explains how LOCK-IN processes and delivers orders.

Processing Time

Orders are typically processed within 1-3 business days of being placed. Processing times may be longer during high-demand periods, promotions, or holidays.

Delivery Timeframes

Once your order has shipped, delivery typically takes 15-30 business days, depending on your location and local customs or courier processes. These are estimates only, and actual delivery times can vary due to factors outside our control, including customs clearance, weather, and courier delays.

Shipping Rates

Shipping costs, if any, are calculated at checkout based on your delivery address and are shown before you complete your purchase.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information where available, so you can follow your package's progress.

Customs, Duties, and Taxes

For international orders, your order may be subject to import duties and taxes, which are levied once your package reaches your country. Any such additional charges for customs clearance are your responsibility, as we have no control over these charges and cannot predict what they may be.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window, please contact us at support@la-ventra.com and we will help track down your package. If a package is confirmed lost in transit, we will work with you to arrange a replacement or refund.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will do our best to assist in redirecting a shipment where possible.

Contact

If you have any questions about shipping or delivery, please contact us at support@la-ventra.com.