Refund Policy

Last updated: August 31, 2026

We want you to be happy with your purchase from LOCK-IN. This Refund Policy explains how returns, exchanges, and refunds work.

Return Window

You may request a return within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Start a Return

To start a return, contact us at support@la-ventra.com with your order number and the reason for your return. We will provide instructions on how and where to send your item back.

Return Shipping

Unless the item you received is defective, damaged, or incorrect, you are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable time. Please note that your bank or card issuer may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us at support@la-ventra.com within 30 days of delivery with your order number and photos of the item. We will arrange a replacement, exchange, or full refund, including return shipping costs, at no additional charge to you.

Exceptions

Items returned used, damaged through customer misuse, missing original packaging, or returned outside the 30-day window may not be eligible for a refund, or may be subject to a reduced refund at our discretion.

Late or Missing Refunds

If you haven't received a refund after it has been approved, first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@la-ventra.com.

Contact

Questions about returns or refunds can be sent to support@la-ventra.com.